Last Updated on: 10 March, 2025

At Purenest, we are committed to providing our customers with high-quality real estate services. If you are not completely satisfied with your purchase or service, please review our refund policy below.

1. Acceptance of Terms

Refunds may be issued in the following cases:

• If a property purchase is canceled within 7 days of the agreement.

• If there are issues with the property that were not disclosed prior to the sale.

2. Refund Process

To request a refund, please contact our customer service team at hello@purenest.com with your purchase details and reason for the refund request. Once your request is received, we will review the case and process it within 15 business days

3. Non-Refundable Services

Certain services, including but not limited to consultancy fees, administrative charges, and property viewing fees, are non-refundable once paid.

4. Refund Method

Refunds will be processed to the original payment method used at the time of purchase. Depending on your payment provider, the refund may take 5–10 business days to reflect in your account.

5. Exchanges

We do not offer property exchanges. However, if you encounter issues with a property, please reach out to us for guidance on resolving the matter.

6. Changes to This Policy

Purenest reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically.

7. Contact Information

or any inquiries or to request a refund, please contact us at hello@purenest.com By engaging with Purenest services, you acknowledge that you have read and agreed to our Refund Policy.